Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, platform, and services (together, the “Services”) of Leo Shipping Hub LLC (“Leo Shipping Hub,” “we,” “us,” or “our”). By creating an account, requesting a quote, booking a shipment, or otherwise using the Services, you agree to these Terms. If you use the Services on behalf of a business, you represent that you are authorized to bind that business, and “you” refers to that business.

1. Our role — intermediary only

Leo Shipping Hub is a technology-enabled logistics services provider and intermediary. We arrange the transportation, customs clearance, and related handling of goods through independent, third-party licensed carriers, forwarders, brokers, and service providers (each, a “Provider”).

• We are not the carrier. We do not own or operate trucks, aircraft, vessels, or terminals, and we do not physically transport, handle, or store your goods.
• The actual transportation is performed by the Provider under its own bill of lading, air waybill, tariff, and contract of carriage, which govern that carriage and its liability.
• Where we arrange services for you, we do so as your agent for the limited purpose of engaging Providers on your behalf, and the licensed Provider is the party providing the regulated service.

Leo Shipping Hub is not a licensed freight broker, customs broker, ocean transportation intermediary (OTI/NVOCC), or freight forwarder, and does not hold itself out as one. Regulated transportation, brokerage, and clearance are performed by licensed third-party providers. Nothing on the Services is an offer by us to perform regulated carriage, brokerage, or forwarding directly.

2. Eligibility and accounts

• You must be at least 18 and able to form a binding contract.
• You are responsible for the accuracy of the information you provide and for all activity under your account.
• Keep your credentials secure and notify us promptly of any unauthorized use.
• We may require identity or business verification before creating an account or processing certain bookings, and may decline, suspend, or limit accounts at our discretion.
• Business accounts are also governed by our Business Customer Agreement. Where that agreement and these Terms conflict for a business account, the Business Customer Agreement controls.

3. Quotes, bookings, and pricing

• Quotes are estimates based on the information you provide and are valid only for the period stated.
• Final charges may differ if actual weight, dimensions, freight class, accessorials, or services differ from what was quoted. Providers may reweigh, remeasure, and reclassify freight, and adjustments will be billed accordingly.
• You authorize us to charge your payment method for all applicable charges, including post-shipment adjustments, accessorials, and Provider surcharges.
• Duties, taxes, tariffs, and government charges are your responsibility unless expressly agreed otherwise in writing.

4. Your responsibilities as shipper

• Accurately describe, classify, weigh, measure, pack, label, and document all goods.
• Do not ship prohibited, restricted, hazardous, or illegal items except in full compliance with applicable law and our Prohibited Items policy, and only with prior written arrangement where required.
• Comply with all applicable export, import, sanctions, anti-terrorism, and customs laws.
• Ensure you have the right to ship the goods and that the shipment does not infringe any third-party rights.

5. Prohibited and restricted items

Certain goods may not be shipped, or may only be shipped under specific conditions. See our Prohibited Items page. We and our Providers may refuse, hold, return, or dispose of any shipment that violates these Terms or applicable law, at your expense and without liability to you.

6. Provider terms of carriage

Every shipment is subject to the terms, tariffs, conditions of carriage, and limitations of liability of the Provider performing the service, which are incorporated into these Terms by reference and are available from us or the Provider on request. By booking, you agree to those Provider terms. Where a Provider limits its liability, that limit also applies to any claim you may bring in connection with the shipment.

7. Third-party carriers, providers, and technology

Our Services rely on independent third-party carriers, rate aggregators, and technology providers to quote rates, generate labels, process payments, and track shipments. These providers act independently, and we do not control them. To the maximum extent permitted by law, we are not responsible or liable for their acts, omissions, errors, delays, service interruptions, data, or changes to their rates, and we make no warranty regarding them — even where we selected, recommended, integrated, or monitored a provider, and including their negligent, grossly negligent, or intentional acts or omissions.

Rates, availability, and transit times are generated from third-party and carrier data and may change, be corrected, or be repriced at any time before a shipment is tendered. A quote is an estimate only and does not bind any carrier; a price becomes final only when the carrier issues the label or confirms the booking. Any difference — including reweighs, remeasurements, reclassifications, fuel or peak surcharges, and accessorials — will be billed to you.

8. Liability and limitation of liability

Liability for loss of, damage to, or delay of goods is limited to the liability of the Provider performing the transport under its applicable tariff or contract of carriage. Absent a separate written agreement or cargo insurance you arrange, recovery may be limited to a small per-pound or per-package amount set by the Provider, which is often far less than the value of the goods.

To the maximum extent permitted by law, Leo Shipping Hub is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, or business interruption, even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability arising out of or related to a shipment or the Services is limited to the greater of (a) the fees we actually earned (excluding amounts paid through to Providers, duties, and taxes) for the specific shipment giving rise to the claim, or (b) US $100.

9. Claims

Claims for loss, damage, or delay must be submitted in writing within the time limits set by the performing Provider's tariff or contract of carriage (often as short as a few days for concealed damage, and typically no later than nine months). Failure to submit a timely, documented claim may bar recovery. We will reasonably assist in documenting and filing claims with Providers, but we do not guarantee any recovery.

10. Cargo insurance

We do not currently sell, underwrite, or provide cargo insurance. Unless and until we expressly offer it, any reference to insurance is informational only. You are responsible for arranging your own cargo insurance if you want coverage beyond the limited Provider liability described above. If you do not obtain insurance, you accept that limited liability.

11. Payment, credit, and collections

• Invoices are due on the terms stated on the invoice. Unless credit terms are expressly extended in writing, charges are due before or at the time of booking.
• Past-due amounts may accrue interest and reasonable collection costs (including attorneys' fees) as permitted by law.
• You are responsible for all charges assessed by Providers in connection with your shipment, including adjustments, accessorials, storage, detention, and return charges.
• We may place and enforce a lien on goods in our or a Provider's possession or control for unpaid charges, as permitted by applicable law.

You are responsible for all chargebacks, payment reversals, and related fees. If you initiate a chargeback or dispute a charge you authorized, or a payment is reversed or fails, we may suspend or close your account and pursue all amounts owed, including fees, interest, and collection costs (including reasonable attorneys' fees). Initiating a chargeback for charges you authorized is a breach of these Terms.

12. Cancellations, changes, and refunds

You may request a cancellation or change before a Provider has been engaged or the shipment has been tendered; once tendered, Provider cancellation, re-consignment, storage, and return charges apply and are your responsibility. Fees for services already performed (including rate procurement, documentation, and booking) are non-refundable. Refunds, where due, are issued to the original payment method.

13. Customs, duties, and compliance

International shipments are subject to customs inspection, duties, taxes, and clearance requirements. Customs clearance is performed by licensed customs brokers. You are the importer/exporter of record unless expressly agreed otherwise, are responsible for the accuracy of all customs declarations and values, and are responsible for all duties, taxes, and penalties. You authorize us and our Providers to act as needed to arrange clearance on your behalf.

14. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, weather, natural disaster, war, terrorism, civil unrest, labor disputes, carrier or port congestion, government action, embargoes, pandemics, outages, or the acts or omissions of Providers or third parties.

15. Acceptable use of the website

• Do not misuse the Services, attempt to disrupt them, probe or scan them, or access them other than through the interfaces we provide.
• Do not use the Services for any unlawful purpose or to transmit harmful, fraudulent, or infringing content.
• Do not resell, scrape, or reverse engineer the Services without our written permission.

API and developer terms.If we provide access to our application programming interface (the “API”) or issue API keys, the following also apply. We grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to use the API solely to access the Services for your own shipping activity, subject to these Terms. You must keep your API keys confidential and are responsible for all activity under your keys. You will not:

• (a) resell, redistribute, sublicense, or otherwise make the API — or the rate, carrier, or pricing data obtained through it — available to third parties, or use it to build or offer a competing rate-shopping, quoting, or shipping product;
• (b) scrape, cache, or store rate or carrier data beyond what is reasonably necessary to complete a specific transaction;
• (c) exceed rate limits or circumvent authentication, throttling, or usage controls;
• (d) misrepresent the source of rates or imply endorsement by, or partnership with, any carrier or provider; or
• (e) use the API in violation of any carrier's or provider's terms, which you must separately accept and comply with.

Rates returned through the API are estimates sourced from third-party carriers and providers, may change, and do not bind any carrier. We may set or change rate limits, change or deprecate endpoints, and suspend or revoke API access at any time, with or without notice, including for suspected abuse. The API is provided “as is” with no uptime or availability commitment unless separately agreed in writing.

16. Intellectual property

The Services, their content, and our trademarks and branding are owned by Leo Shipping Hub LLC or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. No other rights are granted.

17. AI assistant disclaimer

The Services may offer an AI-powered support assistant for convenience. Its responses are general information only, may be inaccurate or incomplete, and are not binding quotes or legal, financial, or customs advice. Rates and bookings are confirmed only by our team or through our official quote and checkout flows.

18. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation, or any particular transit time or delivery date.

19. Indemnification

You agree to indemnify, defend, and hold harmless Leo Shipping Hub LLC and its officers, employees, and agents from and against any claims, losses, liabilities, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to your shipments, the contents or description of your goods, your breach of these Terms, or your violation of any law or third-party right.

20. Dispute resolution; arbitration; class-action waiver

Except for claims that qualify for small-claims court or for injunctive relief to protect intellectual property, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by a recognized arbitration body under its commercial rules, seated in California, before a single arbitrator. You and Leo Shipping Hub each waive any right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. If this class-action waiver is found unenforceable, the rest of this section survives, but the arbitration provision does not apply to that class claim.

21. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. To the extent any dispute is not subject to arbitration, it will be resolved in the state or federal courts located in California, and you consent to their jurisdiction.

22. General

• Entire agreement. These Terms, together with any policies and (for business accounts) the Business Customer Agreement referenced here, are the entire agreement between you and us regarding the Services.
• Severability. If any provision is held unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Notices. We may provide notices to you by email or through the Services.
• Changes. We may update these Terms from time to time; continued use after changes take effect constitutes acceptance.

23. Contact

Leo Shipping Hub LLC
California, USA
shipping@leoshippinghub.com
+1 (949) 312-8587