Privacy Policy

This Privacy Policy explains how Leo Shipping Hub LLC (“Leo Shipping Hub,” “we,” “us”) collects, uses, discloses, and protects information about you when you use our website and services.

1. Information we collect

Information you provide

• Account details: name, email address, phone number, company name, password.
• Shipment details: pickup and delivery addresses, contact names, commodity descriptions, weights and dimensions.
• Identity verification documents, where required to book certain shipments.
• Communications you send us by email, chat, phone, or web form.

Information collected automatically

• Device and usage data: IP address, browser type, pages viewed, referring site, and timestamps.
• Cookies and similar technologies, subject to your cookie preferences.

Information from third parties

• Carrier and logistics partners (e.g. tracking milestones and delivery confirmations).
• Payment processors, who share limited transaction status information with us.

2. How we use your information

• To provide quotes, book shipments, generate labels and documentation, and arrange transportation.
• To process payments and issue invoices.
• To communicate shipment status, account notices, and support responses.
• To verify identity and comply with legal, customs, and security requirements.
• To improve our website and services and to detect and prevent fraud or abuse.

3. How we share information

We share information only as needed to run the service:

• Carriers and logistics partners — to arrange and execute your shipments (carrier networks such as UPS, FedEx, DHL, USPS and freight lines; customs brokers; and shipping technology providers we use to connect to them).
• Service providers — payment processing (Stripe), hosting and infrastructure (Vercel, Supabase), email delivery (Resend), and analytics, each bound to handle data on our behalf.
• Legal and safety — when required by law, subpoena, customs authority, or to protect rights, property, and safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

4. Cookies

We use necessary cookies to operate the site and, with your consent, analytics cookies to understand usage. You can change your preferences any time using the cookie settings link in our footer.

5. Data retention

We retain information for as long as your account is active and as needed to provide services, comply with legal and tax obligations, resolve disputes, and enforce agreements.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing. California residents have rights under the CCPA/CPRA; EEA/UK residents have rights under the GDPR/UK GDPR. To exercise any of these rights, contact us at the address below.

7. Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children

Our services are not directed to children under 16, and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new “Last updated” date.

10. Contact us

Leo Shipping Hub LLC
California, USA
shipping@leoshippinghub.com
+1 (949) 312-8587